Frequently Asked Questions

What is an insurance deductible ?

A health insurance deductible is an amount you have to pay toward the cost of your healthcare bills before your insurance company begins to cover your costs. Deductibles can range from hundreds to thousands of dollars depending on your insurance plan and they typically renew every year. Once you’ve paid the full amount of the deductible, your insurance shares or fully pays the costs for your care. 


Do you work with children?

 I work with ages 16 and above. 


Do you have any physical locations?

No, all visits are conducted online via a HIPAA compliant telehealth platform. 


In what states do you see patients?

Arizona, Colorado, New Mexico, New York, and Utah

 


What are late cancellation & missed appointment fees?

Patients are able to create, cancel, and reschedule appointments via the patient portal on both Headway and Grow Therapy. The no-show and under-24-hour cancellation fees are charged at ½ the cost of an appointment. Patients agree to this fee when they enroll in services and have complete control over their appointments. Additionally, patients are sent a notification immediately when an appointment is made and again 48 hours prior to the appointment. 
 


Do you do paperork/letters for reasonable accommodation, FMLA, ESA, or other?

Yes, for established patients only. An established patient will have completed at least 6 visits. 


What are Headway and Grow Therapy?

These companies provide scheduling and billing services for private practices. 


Why do medication changes need to be made through appointment?

Providers ask that you see them for medication changes primarily to ensure patient safety by carefully assessing the need for a change, considering potential interactions with other medications, monitoring for side effects, and making informed decisions based on your current health status, all while maintaining a comprehensive medical record of your treatment plan. 
 


What communication is the portal used for?

Severe medication side effects, difficulties filling orders at the pharmacy, and questions regarding instructions. 


Do you do superbills?

I see patients in network with insurance, or cash pay. If you are out of network you are agreeing to cash pay.